Our online shop policies

Minimum order requirements: $50

Three easy ways to order Fine Favours products

	Fine Favours online payment facility is secured by 256 bit encryption, provided by our web host. Click on icon below for authentication details.

Fine Favours' online payment facility is secured by 256 bit encryption, provided by our web host. Click on icon below for authentication details.

1- Online via our secure shopping cart

Click on the ADD TO CART button on the desired items you wish to purchase and your order will be processed immediately upon checkout. We accept VISA and MasterCard credit cards.

2- By phone

Call us at: + 61 2 9834 5664

Alternative payment methods

If you prefer to pay by cheque or money order, please make it payable to: "Fine Favours". Once the cheque or money order has been cleared, your order will be shipped to you. Cheques that are dishonoured will incur a fee of $25.00, which is payable immediately upon notification. NOTE: If you are in a hurry to receive delivery of goods ordered, this payment method may cause unnecessary delay. So, we would advise you to pay via credit card for faster order processing.

Unit prices

All item prices quoted on this web are in Australian dollars inclusive of 10% GST, and exclusive of shipping and handling fees. Prices are subject to change without notice. International visitors wishing to calculate their currency equivalent, are welcome to use the complimentary online quick currency converter.

Stock

All orders are subject to stock availability. Once your order is received you will be notified if any items are out of stock. Onscreen colours may appear slightly different due to various screen resolutions.

Shipping & delivery

For deliveries of Invitation Stationery via Australia Post, allow approximately 2 weeks delivery from time of order For deliveries of products via Australia Post, allow approximately 4-6 weeks delivery from time of order.

Delivery fees

Shipping fees are based on cost of order. Fine Favours uses Australia Post for all Australian destinations. Should you require to have your order delivered urgently via courier, please notify us and we will quote on receipt of order.

Refunds policy

Fine Favours accepts no responsibility for items once they have left our premises. However, if items arrive at their destination excessively damaged or a product is faulty, Fine Favours will consider your request for a replacement of product. If items are returned due to address problems, you must pay an additional shipping fee & repacking fee of $20.00 to have it resent. We are unable to give refunds on any products for change of mind, as products are ordered specifically for each Client.

Privacy and confidentiality

Fine Favours respects your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. By submitting your information, you consent to the use of that information as set out in this policy. Any information you give to Fine Favours will be held with the utmost care, and will not be used in ways that you have not consented to. Fine Favours will ask you when it needs information that personally identifies you or allows us to contact you.

Generally, this information is requested when you are asking for information or purchasing Fine Favours products. Personal information collected by Fine Favours often is limited to e-mail address, but may include other information when needed to provide a service you requested. For example, if you choose a service or transaction that requires payment, such as making a purchase enquiry, Fine Favours will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

Mailing list subscriptions

Fine Favours will from time to time send subscribers special announcements relating to company news, including new products or special offers. We promise not to send you any emails unless we have something important to announce, which we believe would be of benefit to you. In compliance with Australia's Spam Bill 2003, only those who have subscribed to our mailing list will receive email notices from us. Subscribers have the option of unsubscribing at anytime, by sending us an email.

Change in policies

Fine Favours reserves the right to change its policies at any time. If and when we do, we shall revise the "last updated" date at the bottom of this page. If you have questions regarding this Privacy Policy, please contact us directly.

Last updated: Sunday, 14th October, 2008